Effective Date: April 9, 2026 | Last Updated: April 9, 2026
We Make Footballers® is committed to honest, transparent, and fair customer reviews across every market in which we operate. This Global Reviews Policy sets the baseline standard for how reviews and ratings are collected, displayed, and used across our entire international network — including all franchise-operated locations.
We publish reviews to help parents and customers make informed decisions. We take reasonable and proportionate steps to prevent fake reviews and misleading information, ensuring we comply with applicable consumer protection standards worldwide. Where local law sets a higher standard than this policy, that higher standard applies.
Important Notice: Reviews are written by customers and may appear on third-party platforms (such as Google, Trustpilot, Facebook) or on our own channels. While we take meaningful steps to promote genuine feedback, we cannot guarantee that every review published on a third-party platform is genuine, nor that a platform will publish or remove a specific review in every case.
In this policy, "reviews" means any written feedback, star ratings, testimonials, Net Promoter scores, or other review content shown on:
This policy applies to every We Make Footballers® location worldwide, whether company-operated or franchise-operated.
Fake reviews are not permitted under this policy. A fake review is any review that claims to be based on a genuine customer experience but is not — whether positive or negative.
You must not:
Where we identify suspected fake review activity connected to our brand, we will investigate and may report it to the relevant platform.
We do not offer, provide, or accept incentives in exchange for reviews — positive or otherwise.
Incentives include, but are not limited to: discounts, vouchers, gifts, free sessions or products, prize draw entries, event invitations, preferential membership terms, cashback, or any other benefit.
Concealed incentivised reviews are prohibited globally. If a review has been written in exchange for any form of benefit, it violates this policy.
To maintain transparency, we do not request, encourage, or accept public reviews from individuals who have a material connection to We Make Footballers® or any franchise location. This includes:
Connected individuals who wish to share feedback are encouraged to use internal feedback channels rather than public review platforms.
When we invite customers to leave a review, we do so in a neutral and consistent way.
We aim to avoid:
A review is public feedback. A complaint is a private request for resolution.
Customers have the right to do both, either, or neither. We handle complaints fairly and promptly. Our complaints process exists to resolve issues — not to discourage, delay, or prevent customers from sharing their experience publicly. We will not pressure customers to amend or withdraw a genuine review as a condition of resolving their complaint.
We are committed to presenting reviews and ratings honestly and in a way that does not mislead customers.
We aim to avoid:
We may report a review to a third-party platform if we have reasonable grounds to believe it is fake, unlawful, or in breach of that platform's terms. We will use reporting tools responsibly and will not target genuine reviews — including negative ones — simply because they are critical of our services.
The decision to remove a review rests with the relevant platform and its processes. Where we have direct control over review content we publish ourselves, we commit to updating or removing content that is no longer accurate.
Some We Make Footballers® locations are independently owned and operated under licence. This policy applies across the entire network as a minimum global standard.
Each franchise operator is individually responsible for ensuring that their collection, display, and use of reviews complies with the specific consumer protection laws applicable in their local market. We Make Footballers® may provide templates, guidance, and recommended tools to support consistent best practice, but this support does not remove or reduce a franchisee's own legal obligations.
Franchise operators must link to this policy (or an approved local version of it) wherever reviews are actively collected or displayed.
Email: info@wemakefootballers.com
Last updated: April 9, 2026
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